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Home » F.A.Q
F.A.Q
 
Frequently Asked Questions about Shipping and Returns:
 
1. Q: How much is the cost for shipping?
A: When you place an order on our website, enter your delivery address, zip code and the required quantity, the system will automatically calculate the shipping cost, if you have any questions about the shipping cost, you can consult customer service.
 
2. Q: Can I cancel my order?
A: If your order has not been shipped, we can contact customer service to cancel the order . However, we shall not be able to process a cancellation once your order has been shipped.
 
3. Q: What should I do if the goods received are damaged?
A: All products are carefully wrapped with utmost care to ensure a safe delivery to its destination. If damage occurs during transportation, please file a damage claim with the local courier company immediately and contact us in time.
 
4. Q: Are delivery dates guaranteed?
A: We cannot guarantee delivery dates for circumstances beyond our control (e.g., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) NO refunds will be issued under these circumstances.
 
5. Q: Can I specify a future delivery date?
A: yes,you can specify a future delivery date. please contact us.
 
6. Q: How long would it take to receive my items after placing order?
A: The total time required would be order processing time plus shipping time. 
Stock Orders about 5-8 workdays . 
For bulk orders or custom orders, please contact customer service for delivery dates
 
7.Q: When will my order be shipped?
A: All stock merchandise will be dispatched ]for shipment within 1-3 working days of receipt of order. For bulk orders or custom orders, please contact customer service for delivery dates
 
8. Q: What payments do you accept?
A: Our website accepts most forms of paypal payments.
We accept credit cards(via Paypal), T/T, Western Union. you can choose your favorite method when you check out.
 
9. Q: What will happen if I give an incorrect shipping address?
A: PLEASE be certain of your address before ordering! Unfortunately, your product will probably not get to its destination in time for the important occasion if you supply an incorrect address when ordering. Make sure that you include apartment or suite numbers if applicable. and most important is give us your phone nubmer.
If a package is returned to us because of an address problem, we will reship the package to you or a corrected recipient address. You will be charged for the additional shipping fees.
 
10. Q: What happens in the event of lost packages?
A: Although we offer Express and registered postings, we would suggest delivery by DHL or Fedex In an effort to further your shopping experience with us, has decided to protect customers on any loss of packages sent to you via UPS or Registered Post. For registered postings, simply wait 3 months, so we can determine and confirm that the package has been lost, and we will reimburse you a full store credit up to the value of the product that you chose. For DHL or Fedex deliveries, it may take 1 month to claim for reimbursements. We remain as always 100% dedicated to customer service.
 
11. Q: I haven't received any information about my order status?
A: You should have received an acknowledgement approximately the status of your order in about 1-5 business days after you had placed your order. This message will inform you whether your package has been dispatched or of available options in the rare event that your order cannot be processed. Please ensure that you are using the correct email account to view our acknowledgement email directed to you(i.e. the same email address you specified when filling out our online order form).
 
12. Q: Can I have refund if I reject my package when it is delivere?
A: If customers reject the package because of customs issue or other issues arouse at their side, we will not be responsible for arranging any refund towards the rejected package as we have fulfilled our obligation to complete and ship the orders to customers.
 
13. Q: How do I exchange items?
A: The best way to arrange for an exchange is to contact our staff who will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.
 
If you have any other questions,please kindly contact us.Welcome you choose INVSHOP.
Email : winnihk88@winnihk.com
Email : invshop@163.com
Whatsapp: +8613827441621
Wechat : Invshop168
Skype : candychen88